UK ONLINE RETURNS & SALE ITEMS

 

 

**Please note we will still be processing return parcels throughout UK lockdown**

 

RETURNS INSTRUCTIONS

We want you to be 100% delighted with your purchase. You can let our Customer Care team know you want to return an item up to 14 days from the day your order is delivered.  You then have a further 14 days to return the item to us.

If you don't make us aware of your return then you have 14 days to return your items to us.

 

Please note, all returned items must be unworn and have tags attached. Until we receive your return to our warehouse, the items and their condition are your responsibility.

 

you can post items (at your own cost) to:

Whitecross Clothing, 21 Whitecross Road weston Super Mare BS23 1EP

We will refund you for the return within 3 working days of receiving the item. 

INTERNATIONAL RETURNS

Please send any returns to the above address. The cost of returns for international orders is the responsibility of the customer. For returns outside the EU, you must complete a customs declaration indicating that the package contains returned goods.

RETURN PROCESSING

Once we have received your returned goods to our warehouse we will send you an Email once your refund has been processed.

 

Your refund will be credited back via the original method of payment.. If you do not inform us that you want to return the item within 14 days of delivery, or if your return does not reach us within 14 days of informing us that you want to return it,. While we try and process refunds within days of items arriving back to our warehouse, please allow up to 28 days for your refund to appear on your bank statement.